Living Greenwich Merchandise Items provide consumers with opportunities to purchase great products, which are available for a finite period and sometimes for a discounted price (each a “Living Greenwich Merchandise Item”). Living Greenwich Merchandise Items do not use Certificates.
All Promotions are limited in terms of time and stock and all orders are subject to availability. Living Greenwich Merchandise Items are not available for resale.
These terms and conditions (together with the Fine Print on each Living Greenwich Merchandise Item page) tell you the terms and conditions on which we supply any of the Living Greenwich Merchandise Items listed on our Site to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Living Greenwich Merchandise Items from our Site. You should understand that, by ordering any of our Living Greenwich Merchandise Items, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Living Greenwich Merchandise Item. All orders are subject to acceptance by us and availability of the Living Greenwich Merchandise Item, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Living Greenwich Merchandise Item has been shipped (Shipping Confirmation). Living Greenwich is not obligated to supply any items until we confirm with you by this Shipping Confirmation. In the event that the Living Greenwich Merchandise Item you have ordered is out of stock, we will try to inform you as soon as Living Greenwich is made aware by its supplier.
Living Greenwich attempts to be as accurate as possible. However, Living Greenwich does not warrant that Merchandise Item descriptions or any other content of this site is accurate, complete, reliable, current, or error-free. If a Living Greenwich Merchandise Item is not as described, your sole remedy is to return it in unused condition.
Some Living Greenwich Promotions are for Certificates, and our regular Living Greenwich Promotion refund policy will apply to those Certificate sales. Other Living Greenwich Promotions are for “Living Greenwich Merchandise Items” you order at the time of purchase. For those Living Greenwich Merchandise Items Promotions, unless indicated in the Fine Print as “Final Sale” or otherwise ineligible for returns, you may return an unopened and unused Living Greenwich Merchandise Items for any reason within 14 days following delivery. Generally, returns that are received in acceptable condition will be eligible for a refund credit to your Living Dollars Account in the amount of the price you paid for the Living Greenwich Merchandise Item, minus a re-stocking fee of $7.99 per each item returned - unless otherwise indicated in the Fine Print Refunds for the wrong items, or defective or damaged items will be made in full for all amounts you paid, without deduction for the re-stocking fee. In the event of a “Final Sale” promotion, you may apply for a refund only if the Living Greenwich Merchandise Item you received is different from what you ordered or is damaged or defective. For any return, you must place a return request at email@example.com or via telephone at 1-203-290-3180. A member of the Living Greenwich Customer Experience team will send you a return merchandise authorization (“RMA”) via email, which must be included in your return package with the Living Greenwich Merchandise Items. Only items returned with an RMA will be accepted for return. You must return the Living Greenwich Merchandise Item to us within 14 days following delivery of the Living Greenwich Merchandise Item. It is your responsibility to take reasonable care of the Living Greenwich Merchandise Item while it is in your possession. Except in the case whereby a Greenwich Merchandise Item delivered to you is damaged or defective, Living Greenwich reserves the right not to credit your Account for any Living Greenwich Merchandise Item returned by you that is incomplete, damaged or in an otherwise unsellable condition. It’s our goal to process any refund or credit amount due to you as soon as possible and no later than 3 business days from the day when the return is received by our returns receipt facility. If the reason for return is because the Living Greenwich Merchandise Item is damaged or defective, we reserve the right to examine the returned Living Greenwich Merchandise Item and if we agree that the Living Greenwich Merchandise Item was delivered damaged or defective we will notify you of your refund via e-mail. Living Greenwich will usually refund any money received from you in the same method originally used by you to pay for your purchase.
We try to ship all Living Greenwich Merchandise Items by the delivery date set out in the Shipping Confirmation or, if no delivery date is specified, then within 30 days of the date of the Shipping Confirmation, unless there are exceptional circumstances. You agree and acknowledge that your shipping information provided may be shared with third parties, including our Merchants, suppliers or fulfillment vendors, to facilitate shipping. If the shipping information in your Shipping Confirmation is incorrect, you may change your shipping address only if you request the change within four hours from the time of your order by contacting our Consumer Service Professionals directly by emailing firstname.lastname@example.org or calling 1-203-290-3180.
Due to its supply process, Living Greenwich is normally unable to provide replacements for incorrect or defective Living Greenwich Merchandise Items or undertake repairs for failed delivery. Subject to a full investigation by us with our supplier and with our distributor, Living Greenwich will, at your election, provide a full refund or credit to your Living Greenwich Account for a defective, incorrect or missing Living Greenwich Merchandise Items.
All items purchased from Living Greenwich are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Living Greenwich does not take title to returned items until the item arrives at our designated return receipt facility. At our discretion, a refund or credit to your Living Dollars Account may be issued without requiring a return. In this situation, Living Greenwich does not take title to the refunded item.
The price of the Living Greenwich Merchandise Items and our delivery charges will be as quoted on our Site from time to time, except in cases of obvious error. Living Greenwich strives to provide accurate pricing information regarding the Merchandise Items and services available on the Site. We cannot, however, insure against pricing errors. Living Greenwich reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product, good, service or other merchandise item whose price was incorrectly posted on the site as a result of an error. If this occurs, Living Greenwich will notify you by email. In addition, Living Greenwich reserves the right, at its sole discretion, to correct any error in the stated full retail price. Living Greenwich Merchandise Item prices and delivery or returns fee charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Shipping Confirmation.
The Site can be accessed from countries around the world. You understand that some or all Living Greenwich Merchandise Items provided on the Site may not be available for purchase to persons residing in certain jurisdictions or geographic areas. Living Greenwich reserves the right, in its sole discretion, to exclude or otherwise limit the provision of a Living Greenwich Merchandise Item to a person residing in any jurisdiction or geographical area. Living Greenwich does not represent or warrant that any Living Greenwich Product promoted on the Site will be available for purchase by any particular person.
Last updated: October 1, 2015
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